We want you to have a great shopping experience with us so we have provided a comprehensive list of answers to common questions that we hope is helpful to you.

Can’t find what you are looking for? Don’t hesitate to contact one of our customer services team who will be happy to help.

ActiveBeauty.co.uk is an authorised stockist, we are usually cheaper than your local salon because we give you back any bulk purchase discounts that we receive from our suppliers and we operate on very tight profit margins. Running on very tight a margin means that you get the very best price.

We are also based in the Channel Islands, which means that we don’t get charged VAT on non alcoholic products under £18.00/€22.00, so that means you don’t have to pay VAT either. (Note we do pay VAT on product over £18.00/22.00 or on products that contain alcohol)

You can review full details of our shipping costs and delivery schedules in the delivery info section of this site.

If you can’t remember your password then please click here.

We endeavour to provide product descriptions against each image in our web pages to assist customers with their purchasing decisions. If you have any questions about any of the products then feel free to Ask our Team of Experts.

Yes.

Your security is of paramount importance to us and we take every precaution to ensure that your personal information is appropriately recorded and stored in accordance with all Data Protection requirements. Please note, we do not store any credit / debit card details and have no access to information used in processing your payments via Adyen.

We currently accept most major credit/debit cards:

Payment methods can vary according to your country of residence.

Following receipt of your order, we dispatch goods within 1 working day. We anticipate standard Royal Mail delivery to the UK within 2-3 working days. Deliveries to Western Europe within 14 working days. Rest of the world within 20 days.

Please ensure you review our Delivery information in detail if you are concerned if you are concerned about a non received order.

Your business is important to us and we want you to be completely happy with the goods we dispatch to you. Should you wish to return or exchange anything bought from us, we operate a 30 day no quibble policy provided it is in fully re-saleable condition. We do not charge for returns or exchanges.

For reasons of hygiene & safety, we cannot refund or exchange any grooming products or cosmetics that have been removed from the original wrapping (or show any signs of having been used) unless they are faulty.

You can review our full Terms & Conditions here.

All of our prices are inclusive of VAT/sales taxes where applicable. If you incur sales taxes please retain proof of payment and contact us within 30 days of receipt, quoting your order number, to arrange for a refund.

Whilst Guernsey is not part of the European Union it is part of the Customs Territory of the European Community and therefore orders dispatched to countries with the EU are not liable for customs duties. Customs duties if incorrectly charged will not be reimbursed.

We will refund your order in full including any postage and packing charged if you wish to cancel your order. The cancellation must be made in writing (email is acceptable) within 7 working days of receiving your order. We will refund the original payment method used to place the order and provide you with our returns address so you can return the goods to us at your expense. Please return the goods within 14 working days. For reasons of hygiene & safety, we cannot refund or exchange any grooming products or cosmetics that have been removed from the original wrapping (or show any signs of having been used) unless they are faulty.